Frequently Asked Questions

Where is the office located?
We are a telehealth-only practice and do not hold in-person sessions.
What are your office hours?
Office hours are Monday to Friday, 8 am to 4 pm.
What time are therapists available?
We have therapists available Monday through Friday from 8 am to 8 pm. Clinician availability may vary depending on the schedule.
How long is a typical session?
The typical session will last approximately 45 minutes.
What do I do to get started?
Schedule a free 15-minute consultation with a BME associate. The agent will then schedule an intake with an intake coordinator to complete a full assessment of your mental health needs.
How do I pay?
The client will be charged on the day of the session. We accept all major credit cards.
Are there other things I should know about your office?
We are a telehealth-only practice. All sessions will be conducted using our HIPPA-compliant system, SimplePractice.
Are there any limits to telehealth?

Yes, due to state and federal licensing regulations, clients must be physically located in their state at the time of the session.

Therapists are required to end the session if the client is not in the state of jurisdiction at the time of service.

Can I cancel an appointment? Do you have a cancellation policy?
Yes, we require a 24-hour notice for all cancellations. Late cancellations and no-shows will incur a $100 service fee.
What clients do you work with?
Therapists work with Men, Women, Adolescents (ages 13 to 18), Individuals, and Couples.
Are your therapists LGBTQIA+ friendly?
Yes, all of our therapists are trained and support the LGBTQIA+ community. However, BME can recommend therapists within our practice who specialize in issues specific to the LGBTQIA+ community.
What can I expect in the first session?
During the first session, you can expect a thorough evaluation to understand your basic needs, strengths, and goals. The therapist will discuss your challenges and develop a strategy for care.
What are the risks and benefits of doing therapy?

There are inherent risks associated with therapy, including the possible uncovering of past relational and emotional memories, along with confronting personal partners in life and relationships.

The benefits of therapy include improvements in personal relationships with yourself and others, improved confidence, and a greater sense of resilience to overcome life and relational challenges.

Is our work confidential?

Your work with our therapists is confidential. We take great measures to ensure that your clinical information remains secure. 

There are some exceptions to confidentiality, which include:

  • If records are subpoenaed via local, state, or federal courts, which will be ordered by a judge
  • Internal regulatory compliance review by our compliance officer
  • Internal clinical consultation and supervision
  • In cases of emergency, information may be shared to assist medical providers for emergency care.
What can I expect from the practice staff?
Our staff is professional and maintains a great working relationship. Although we are virtual, we are still connected. We make building a culture of support fun and easy. We are not just therapists. We are athletes, parents, friends, and more.
For more information, please feel free to discuss things with your therapist.